Patient Access: Tools and Strategies for the Medical Practice

Patient access is one of the pillars of the Triple Aim and a critical aspect of improving the healthcare system over all. If you are not thinking about how to optimize your access, you should be. Medical practices must think about their operations when attempting to solve the patient access challenge. This book addresses the critical components of patient access: provider supply, patient demand, scheduling optimization, telephone management, virtual communication, and telehealth. It provides strategies, tools and resources to help you systematically manage patient access. Practices must design coordinated processes to make progress in matching resources to need and improve patient access to providers and services. The book will provide the strategies and tools to:   Balance provider supply and patient demandCultivate a patient access cultureAdd capacity to the medical practice to help meet patient demand for servicesDevelop strategies to optimize the provider s time while streamlining the patient flow processCreate best practices in telephone managementProvide a detailed guide to develop and manage a call centerCreate a virtual front office for the practiceDevelop protocols for virtual communication and e-visitsBenchmark key performance indicators (KPIs) to recommended targets for patient access. Utilize these strategies, tools and resources to take control of patient access. Read more